NCS have recently launched a new simple helpdesk portal for customers – www.ncshelpdesk.co.uk
This allows you to*:-
- Raise a new support ticket and view the progress of existing requests
- View detailed reports from your Sonicwall firewall
- Quickly provide remote access to your PC for our helpdesk engineers
- View the status of your monitored servers
This is already proving very successful, with a number of customers taking advantage of the ability to raise and monitor support tickets especially.
* Some features may not be available depending on your current support contract