After extensive research, we will soon be moving to a new, fully-integrated package called Autotask. This software will handle all our customers’ support calls, manage support contracts and renewals, and it integrates with our existing server monitoring software. Among the other new features that we’re looking forward to:
- Auto-escalation of support calls
- Improved reporting of call history
- Customer portal so you can see your own call history online, at any time.
We hope to go live with the new system in September so we will keep you updated with progress.